Privacy and cookies
Privacy and cookies
What we collect when you enquire, why we keep it, who else touches it, and what you can ask us to do with it.
Last updated 28 October 2026
What we collect
When you send an enquiry or an order request: name, company, email, phone or WhatsApp number, delivery location, preferred timeframe, intended application and any message you write. If you contact us by phone or WhatsApp, we keep the conversation content needed to answer you.
Why we collect it
To prepare and send a quotation, to configure a system, to arrange delivery and training, to answer technical questions and to keep the record of the transaction. We do not sell personal information and we do not use it to build advertising profiles.
Lawful basis
Processing is necessary to take steps at your request before a contract, to perform the contract, to comply with legal obligations, and on the basis of your consent where you send an enquiry.
Who processes it
Our website is hosted on Cloudflare infrastructure; enquiry and order emails are delivered through Resend; email correspondence runs through our business mailbox. These providers process data on our instruction and only to deliver the service.
How long we keep it
Enquiries that do not lead to an order are kept for 12 months. Order and invoice records are kept for the period required by South African tax and company law. After that, records are deleted or anonymised.
Your rights
You may ask what personal information we hold about you, request correction or deletion, object to processing, and withdraw consent for future contact. Write to info@aviclean.co.za and we respond within 30 days.
Cookies and local storage
This website does not use advertising or analytics cookies. The cart is stored in your own browser and never leaves your device until you send an enquiry. A session cookie may be set by the hosting platform for security and delivery of the page.
Information Officer
Wade Liston, Managing Director — +27 84 860 5447, info@aviclean.co.za. Address: 24 Sevensleepers Road, Tokai, Cape Town, South Africa.
Complaints
If you are not satisfied with how we handled your information, you may complain to the Information Regulator of South Africa after raising it with us first.
No tracking, no resale. We do not run remarketing pixels or third-party analytics on this site; the only information that leaves your browser is what you type into the enquiry form.